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Terms and Conditions

POPTIME ONLINE STORE TERMS AND CONDITIONS

These Terms and Conditions define, among others, the rules for concluding contracts via the Store, contain key information about the Seller, the Store, and consumer rights.

TABLE OF CONTENTS

  • § 1 Definitions

  • § 2 Contact with the Seller

  • § 3 Technical Requirements

  • § 4 Shopping in the Store

  • § 5 Payments

  • § 6 Order Fulfillment

  • § 7 Right of Withdrawal

  • § 8 Exceptions to the Right of Withdrawal

  • § 9 Complaints

  • § 10 Personal Data

  • § 11 Reservations

  • Appendix No. 1: Model Withdrawal Form


§ 1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays in Poland.
Civil Code – the Polish Civil Code Act of April 23, 1964.
Consumer – a consumer within the meaning of the Civil Code.
Account – a free function of the Store, regulated by a separate Account Terms, which allows any entity using the Store to set up their individual account.
Buyer – any entity purchasing in the Store.
Privileged Buyer – a Buyer who is a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person entering into a contract with the Seller directly related to their business, but not having a professional character for them.
Terms – these Terms and Conditions.
Store – the POPTIME online store run by the Seller at https://sklep.poptime.pl.
Seller – "POP TIME" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Konarowa 5, 03-684 Warsaw, Poland, registered in the National Court Register under KRS number 0000080628, NIP 5471951559, REGON 07274415000000, share capital 50,000 PLN.
Consumer Rights Act – the Act of May 30, 2014, on consumer rights.


§ 2 CONTACT WITH THE SELLER

Postal Address: ul. Konarowa 5, 03-684 Warsaw, Poland
E-mail: sklep@poptime.pl
Phone: +48 533 300 465


§ 3 TECHNICAL REQUIREMENTS

To use the Store, you need:

  • A device with Internet access

  • A web browser that supports JavaScript and cookies
    To place an order, an active e-mail account is also required.


§ 4 SHOPPING IN THE STORE

  • Product prices shown in the Store are total prices for the product.

  • The total order price consists of the product price and, if applicable, delivery costs as indicated in the Store.

  • To purchase a product, add it to the cart in the Store.

  • Then select the delivery method and payment method from the available options and provide the necessary details for order fulfillment.

  • The order is placed when its contents are confirmed and the Terms are accepted by the Buyer.

  • Placing an order constitutes entering into a contract between the Buyer and the Seller.

  • The Buyer may register (create an Account) or make purchases without registration.


§ 5 PAYMENTS

You can pay for your order by:

  • Bank transfer

  • Payment card: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

  • Online payment platforms: Blue Media, dotpay, PayPal, PayU, Przelewy24

  • Cash on delivery (card or cash upon delivery)

If payment is made through Blue Media, the service provider is Blue Media S.A.

If payment in advance is selected, payment must be made within 7 business days of placing the order.

By shopping in the Store, you accept the use of electronic invoices. You may withdraw this acceptance.


§ 6 ORDER FULFILLMENT

  • The order fulfillment time is indicated in the Store.

  • If you selected payment in advance, order fulfillment starts upon receipt of payment.

  • If the order includes products with different fulfillment times, the order will be fulfilled according to the longest specified time.

  • Delivery is only within Poland.

  • Products are delivered via courier. You may also pick up your order personally at the company’s registered address during opening hours.


§ 7 RIGHT OF WITHDRAWAL

Privileged Buyers may withdraw from a contract concluded via the Store within 14 days without giving a reason, except as set forth in §8.

The 14-day period starts:

  • When the Buyer or a third party other than the courier takes possession of the goods.

  • For contracts involving multiple goods delivered separately, in batches or pieces – when the last good, batch, or piece is received.

To exercise the right of withdrawal, inform the Seller using the contact details in §2 by a clear statement (e.g., by email or letter).

You may use the withdrawal form template (see appendix), but it is not mandatory.

To meet the deadline, it is sufficient to send the statement before the period expires.

CONSEQUENCES OF WITHDRAWAL

Upon withdrawal, the Seller refunds all received payments, including delivery costs (except for extra costs due to a chosen delivery method other than the cheapest standard one), promptly and no later than 14 days after being informed of the withdrawal.

Refunds are made by the same payment methods as the original transaction unless otherwise agreed.

If the Seller has not offered to collect the goods, they may withhold the refund until receipt of the goods or proof of return, whichever is earlier.

Please return the goods promptly, no later than 14 days after informing the Seller. The deadline is met if goods are sent back before the 14-day period.

You bear the direct cost of returning the goods.

You are only liable for diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If the goods cannot be returned by standard post due to their nature, the estimated return cost will be provided in the Store or during ordering.

For payment card transactions, the refund will be made to the account assigned to the card.


§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts for:

  • Non-prefabricated goods made to the Buyer's specification or serving their individualized needs

  • Goods liable to deteriorate rapidly or have a short shelf life

  • Goods delivered in sealed packaging, not suitable for return for health/hygiene reasons, if unsealed after delivery

  • Goods that, after delivery, are inseparably mixed with other items

  • Sealed audio/video recordings or computer software if unsealed after delivery

  • Newspapers, periodicals, or magazines (except subscription contracts)

  • Price or remuneration dependent on fluctuations in the financial market not controlled by the Seller


§ 9 COMPLAINTS

I. GENERAL PROVISIONS

The Seller is liable to Privileged Buyers for compliance of the goods with the contract under the applicable law, in particular the Consumer Rights Act.

Complaints should be sent to the postal or electronic address given in §2.

If the product comes with a warranty, information is available in the Store.

Store-related complaints should be sent to the e-mail in §2.

The Seller will respond to complaints within 14 days of receipt.

II. PRIVILEGED BUYERS

In the event of non-compliance of goods with the contract, the Privileged Buyer may exercise the rights set forth in Chapter 5a of the Consumer Rights Act.

The Seller is liable for any lack of conformity existing at the time of delivery and revealed within two years unless the expiry date is longer.

The Privileged Buyer may request:

  • Replacement or repair of the goods

Additionally, they may declare:

  • Price reduction

  • Withdrawal from the contract

(in certain circumstances specified by law, e.g., refusal by the Seller to restore conformity, repeated failures, significant non-conformity, etc.)

For goods to be repaired or replaced, the Privileged Buyer should make them available to the Seller. The Seller will collect the goods at their own cost.

The Privileged Buyer cannot withdraw from the contract if the non-conformity is insignificant.

If withdrawal is exercised, the Buyer must promptly return the goods at the Seller's cost, and the Seller will refund the price within 14 days of receiving the goods or proof of return.

Amounts due as a result of price reduction must also be refunded within 14 days.

OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT

If complaint proceedings are unsuccessful, the Consumer may use, e.g.:

III. BUYERS OTHER THAN PRIVILEGED BUYERS

If a defect arises, Buyers other than Privileged Buyers may complain based on the Civil Code.

A Buyer who is an entrepreneur, other than a Privileged Entrepreneur, loses warranty rights if they do not examine the goods in due time and manner and immediately notify the Seller of the defect.

They may:

  • Declare a price reduction

  • For significant defects – declare withdrawal from the contract

  • Request replacement or repair

If necessary for complaint processing, such Buyer is obliged to deliver the defective goods to the Seller’s address.

For the Seller’s liability towards such Buyers, see § 11(5).


§ 10 PERSONAL DATA

The Seller is the administrator of the personal data provided by Buyers when using the Store. Full information about data processing is in the Privacy Policy available in the Store.

Personal data is processed for order fulfillment, based on:

  • Contract or actions at the request of the Buyer before its conclusion (Art. 6(1)(b) GDPR)

  • Seller’s legal obligations (Art. 6(1)(c) GDPR)

  • Seller’s legitimate interests, i.e., determination, investigation, or defense of possible claims (Art. 6(1)(f) GDPR)

Providing data is voluntary but necessary for contract conclusion.

The data will be processed until:

  • The contract expires

  • The Seller is no longer legally obliged to process them

  • The possibility of claims expires

  • The Buyer objects (where processing is based on legitimate interest)

The Buyer has the right to request: access, rectification, erasure, restriction of processing, data portability, and object on grounds related to their particular situation (where the legal basis is the Seller's legitimate interest).

Contact the Seller to exercise your rights.

If you believe your data is processed unlawfully, you may complain to the President of the Personal Data Protection Office.


§ 11 RESERVATIONS

  • Buyers may not provide unlawful content.

  • Each order constitutes a separate contract and requires separate acceptance of the Terms. The contract is concluded for the purpose and period of order fulfillment.

  • Contracts are in Polish.

  • For disputes with non-privileged Buyers, the competent court is the court with jurisdiction over the Seller’s registered office.

  • The Seller’s liability to non-privileged Buyers is limited, to the extent permitted by law, to the value of the order and to one year from its conclusion.




APPENDIX NO. 1 – MODEL WITHDRAWAL FORM

(fill out and return only if you wish to withdraw from the contract)

To: "POP TIME" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Konarowa 5, 03-684 Warsaw, Poland
E-mail: sklep@poptime.pl

I/We() hereby inform you of my/our withdrawal from the contract of sale of the following goods() / provision of the following service(*):
........................................................................

Date of conclusion of contract() / receipt():
........................................................................

Name and surname of the Consumer(s) / Privileged Entrepreneur(s):
........................................................................

Address of the Consumer(s) / Privileged Entrepreneur(s):
........................................................................

Signature (only if sent in paper form):
........................................................................

Date: ............................................

(*) Delete as appropriate.



Account Terms and Conditions for the POPTIME Online Store


TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Reservations


§ 1 Definitions

Consumer – a consumer as defined by the provisions of the Polish Civil Code.
Account – the free service of the Store regulated by these Terms and Conditions, whereby a Service Recipient may register a personal account in the Store.
Service Recipient – any entity creating or interested in creating an Account.
Privileged Service Recipient – a Service Recipient who is either a Consumer or a natural person entering into an agreement with the Service Provider directly related to their business activity, but not in a professional capacity.
Terms and Conditions – these Account Terms and Conditions.
Store – the POPTIME online store operated by the Service Provider at https://sklep.poptime.pl.
Service Provider – “POP TIME” Limited Liability Company, with its registered office at ul. Konarowa 5, 03-684 Warsaw, entered in the National Court Register (KRS) by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS no. 0000080628, NIP 5471951559, REGON 07274415000000, share capital PLN 50,000.00.


§ 2 Contact with the Service Provider

Postal address: ul. Konarowa 5, 03-684 Warsaw
E-mail: sklep@poptime.pl
Phone: +48 533 300 465


§ 3 Technical Requirements

To register and use an Account properly, the following are required:

  • an active e-mail account;

  • a device with Internet access;

  • a web browser supporting JavaScript and cookies.


§ 4 Account

1. Registering an Account is entirely voluntary and at the discretion of the Service Recipient.
2. An Account grants the Service Recipient additional functionalities, such as viewing the history of orders placed in the Store, checking order status, and editing personal data.
3. To register, the Service Recipient must complete the appropriate form in the Store.
4. Upon registration, an open-ended agreement is concluded between the Service Recipient and the Service Provider on the terms set forth herein.
5. The Service Recipient may, at any time and at no cost, terminate their Account.
6. To terminate, the Service Recipient must send a resignation e-mail to sklep@poptime.pl, upon which the Account will be deleted and the agreement terminated immediately.


§ 5 Complaints

1. Complaints regarding Account functionality should be sent to sklep@poptime.pl.
2. The Service Provider will consider the complaint within 14 days of receipt.

Out-of-court dispute resolution and claims procedures
If the Consumer is dissatisfied with the outcome, they may, for example, use:


§ 6 Personal Data

1. The administrator of personal data provided when using the Account is the Service Provider. Detailed information on data processing purposes, legal bases, and data recipients is available in the Store’s Privacy Policy, in line with the EU General Data Protection Regulation (“GDPR”).
2. Data are processed to manage the Account. The legal basis is the service agreement or actions taken at the Service Recipient’s request prior to its conclusion (Art. 6(1)(b) GDPR) and the Service Provider’s legitimate interest in establishing, pursuing, or defending claims (Art. 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to maintain the Account; without it, the Service Provider cannot offer the service.
4. Data will be processed until the earliest of:

  • the Account is deleted by either party at the Service Recipient’s request;

  • expiry of the period within which claims related to the Account may be brought;

  • the Service Recipient objects to processing based on the Service Provider’s legitimate interest.
    5. The Service Recipient has the right to:

  • access, rectify, delete, or restrict processing of their data;

  • data portability;

  • object to processing for reasons related to their particular situation (Art. 6(1)(f) GDPR).
    6. To exercise these rights, the Service Recipient should contact the Service Provider.
    7. If the Service Recipient believes their data are processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office.


§ 7 Reservations

1. Providing unlawful content via the Account is prohibited.
2. The Account agreement is concluded in Polish.
3. For important reasons, the Service Provider may amend these Terms and Conditions. Such reasons include:

  • legal compliance requirements;

  • service-security improvements;

  • changes to Account functionality.
    4. The Service Recipient will be notified by e-mail at least 7 days before changes take effect.
    5. If the Service Recipient does not accept the amendment, they must notify the Service Provider via e-mail; the agreement will terminate upon the amendment’s effective date (or earlier, if requested).
    6. Failure to object before the effective date constitutes acceptance, without prejudice to future termination rights.
    7. In disputes with non-privileged Service Recipients, the competent court is the one having jurisdiction over the Service Provider’s registered office.



Newsletter Terms and Conditions for the POPTIME Online Store


TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter Service
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions


§ 1 Definitions

Consumer – a consumer as defined by the Polish Civil Code of 23 April 1964.
Newsletter – a free electronic service whereby the Service Recipient receives pre-requested information about the Store, including offers, promotions, and news.
Store – the POPTIME online store at https://sklep.poptime.pl.
Service Recipient – any entity using the Newsletter service.
Privileged Service Recipient – a Service Recipient who is a Consumer or a natural person entering into a non-professional business agreement with the Service Provider.
Service Provider – as defined above.


§ 2 Newsletter Service

1. Subscription to the Newsletter is voluntary.
2. Requirements: up-to-date web browser supporting JavaScript and cookies, Internet access, active e-mail account.
3. Newsletter e-mails will be sent to the address provided upon subscription.
4. To subscribe, the Service Recipient enters their e-mail in the designated field; an open-ended service agreement is then concluded.
5. The Service Recipient must supply a valid e-mail address.
6. Each Newsletter contains an unsubscribe link.
7. Unsubscribing via the link or by e-mail to sklep@poptime.pl terminates the agreement immediately.


§ 3 Complaints

Complaints regarding the Newsletter should be sent to sklep@poptime.pl. The Service Provider will respond within 14 days of receipt.

Out-of-court dispute resolution and claims procedures
As in § 5 above, the Consumer may use: mediation, consumer arbitration courts, free Consumer Advocate assistance, or the EU ODR platform.


§ 4 Personal Data

1. The Service Provider is the data controller for e-mails collected for the Newsletter. Full processing details are in the Privacy Policy under the GDPR.
2. Data are processed to send the Newsletter, based on the service agreement (Art. 6(1)(b) GDPR) and the Service Provider’s legitimate interest (Art. 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to receive the Newsletter.
4. Data are retained until: unsubscribing, expiry of claim periods, or the Service Recipient’s valid objection.
5. Rights to access, rectify, delete, restrict, portability, and objection apply as in § 6 above.
6. To exercise rights, contact the Service Provider; to complain, contact the Personal Data Protection Office President.


§ 5 Final Provisions

1. The Service Provider may amend these Terms only for important reasons (e.g., service updates or legal changes).
2. Notice of amendments will be sent at least 7 days before they take effect. Non-objection constitutes acceptance; objection by e-mail terminates the service upon the change’s effective date.
3. Providing unlawful content via the Newsletter is prohibited.
4. The Newsletter agreement is concluded in Polish.
5. In disputes with non-privileged Service Recipients, the competent court is the one having jurisdiction over the Service Provider’s registered office.

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